White Medical Group

Choosing the correct appointment type

We are seeing an increase in patients booking the wrong appointment types when using online booking (e.g. the NHS App).

Appointments with our nursing team are clearly labelled to show what they can address, such as long-term condition reviews, stable contraception & HRT , smear tests, GP-requested blood tests, and Asthma reviews.

If an appointment is booked into an unsuitable slot, we will cancel the appointment and ask you to rebook using the correct appointment type. If this is not identified in advance, your concern may not be able to be addressed at the appointment.

Booking the wrong appointment can lead to a wasted journey, delays in care, and a wasted appointment.

If you are unsure which appointment type to choose or, if any wording is unclear, please contact reception; we welcome feedback and are always keen to improve our service.

Friends & Family Test

Patients are invited to give feedback about the care and treatment they have received from White Medical Group. Please click on the link at the top of this page to complete our friends and family feedback form.